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Call Centre

Cloud Call Centre offering for users who require a bit more functionality. Including Reporting Suite, Call Recording and full Call Centre Services.


Features include:

Homeworking (Including Microsoft Teams) – Mobile apps and softphones

Flexible Call Distribution

In-Queue Announcements


Multi Level  Auto Attendant

Conference Bridge

Comprehensive call routing provides alternate distribution for groups, queue announcements, queue call backs


Vision provides features such as a full reporting suite, call recording and real-time dashboards/wallboards.

Vision Reports

Historical Call Management reports for viewing anytime, anywhere, on any device

Cost Analysis

Performance Management

Capacity Planning

Scheduled Email Reporting

Toll Fraud Alert

All fully supported under one contract


Vision Record

Encrypted Recordings

PCI Compliance for Credit Card Transactions

Fully integrated with Vision Reports

Accurate Searches

Notification of Recordings


Recording Audit - show who has used playback

Automatic/Scheduled purging of data/call recordings

Vision Live

Real-time Wallboard application

Browser based for viewing anytime on any device

Status/Favourites/Busy Lamp Field Panels

Web Panel

Scrolling ‘ticker tape’ Panel

Report Panel

Threshold Alarms configurable per tile & drill downs