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Contact Centre

Contact Centre is our flexible, multi-channel communications for the Cloud.

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Clear Connections can now connect you through all different types of media, including

  • Voice
  • Email
  • Webchat
  • SMS
  • WhatsApp
  • Facebook, Twitter and more,

all on the one platform, because your customers now expect different forms of communications with their suppliers.

Key Features

Improve Agent Productivity, Reduce Time-to-Resolution, and Increase Satisfaction with Powerful Contact Centre Features

Complete Communications - Voice, Email, Webchat, SMS, WhatsApp, Facebook and Twitter.  Provides a unique desktop environment for complete control.

Advanced Skills Routing - A powerful Automatic Contact Distribution (ACD) engine delivers to the right profile to maximise first-contact resolution and reduce handling time.

Complete Communications - Voice, Email, Webchat, SMS, WhatsApp, Facebook and Twitter.  Provides a unique desktop environment for complete control.

Powerful Script Environment - Basic, complex, or dynamically-linked scripts are presented to  - sales pitches, compliance statements, objection-handling, or even calculation-tables. Flexible and Powerful.

Queues & Campaigns- Multi-Channel Queueing presents all media types in a single, easy to use interface, increasing  productivity, satisfaction, and reducing time-to-resolution.

Analysis & Reporting - A complete suite of pre-defined reports that aid decision making; and fully customisable. Call Status, Campaigns, Reports, Average Wait times and much more.

Supervisor Controls - A superior suite of Supervisor and monitoring tools. Listen, Whisper and Conference-in to dialogue. Configurable Supervisor views of Queues, Outbound campaigns, IVR’s and much more

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Benefits

Multi  Channel Contact   Respond faster, and connect with Customers' in their preferred ways. All communication history is presented in a single screen, regardless of channel.

Agile & Flexible - Rapidly add channels, features, and functionality as required. Try and test new communication styles without risk, and at little cost.

Modular Pricing - Simple. Per User, Per Feature, Per Month. Pay only for what you need, when you need it. Everything included, no surprises.