Call recordings can contain valuable data and insights that would deliver efficiency gains for your organisation, improve staff performance, and deliver a better customer experience.  In the past, unlocking these insights involved the time consuming and costly process of listening to the recordings.  Due to time and cost constraints it was almost always the case that only a sample of recordings could be listened to and thus it was “pot luck” as to whether this beneficial data was uncovered.

Converting speech recordings into text enables a machine to do the listening for you, greatly speeding up the time to access the data and massively reducing the cost to do so.