All touch points with current or potential customers are important and represent not only an opportunity to showcase your business but also act as a source of valuable information. Traditionally for a lot of businesses the phone was perhaps the key medium for firms making contact with their clients but increasingly the web and latterly social media have become a huge part of the mix.

Clear Connections can provide clients with systems that can capture and track relevant information whether that contact is in the form of a phone call, voicemail, SMS, fax, email, web chat or through social media such as Facebook, Twitter or Linked In.

This gives the client the ability to retrieve hard factual data around cost allocation, employee productivity, capacity planning and also customer centric data. It means that clients can retrieve valuable information concerning their own customers behaviour, sector trends and market opinion. It also allows a company to “listen in” on the conversation about their business or sector which can prove to be an extremely valuable marketing tool.

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