Harmonia Publishing select Clear Connections to provide a flexible and resilient communications platform for c60 staff based in their Dublin office.

Harmonia is the largest magazine company in Ireland printing 4 million magazines each year covering a range of publications including Irish Tatler, Womans Way, Food & Wine and Auto Ireland.

As Michael Fitzpatrick, Director of Finance observed “our clients at Harmonia have high expectations of service and delivery so it was critical that our telecoms  provide a robust, resilient and flexible solution”. Harmonia process around 20,000 calls per month so communications are critical, particularly as hard deadlines need to be met across a number of publications.

“Clear Connections solution was exactly what we were looking for a telephone system. They were able to deliver a system which not only delivered additional business benefits but also allowed us to save on cost”.

By having at least multiple methods of communicating to the outside world (ISDN Lines, and SIP/VoIP) Harmonia have one of the most robust and cost effective solutions available.

The system also gives a vast range of functionality “We loved the idea of distributing our inbound calls to the correct department and magazine, saving staff time and giving our clients an excellent and uniform service”.

As with any project the Solution is only as good as the team that delivers it.

“We were very impressed with the attitude and ability of the Clear Connections team to deliver what it said on the tin! Particular credit to your engineering team who couldn’t have been more helpful in guiding us from solution design right through to implementation and go live”.